Privacy policy

EFFECTIVE DATE: 19/8/2024 

Your Privacy and Indigo Tax Pty Ltd (ABN 40 674 690 736) (collectively and individually referred to as “Indigo Tax Pty Ltd”, “we”, “us” or “our”). 

 

We are bound by the Australian Privacy Principles of the Privacy Act 1988 (Cth) and are committed to protecting your personal information in accordance with these Privacy Principles. We will only use or disclose personal information and any business-related information we hold about you in accordance with this Privacy Policy or as otherwise notified to you. We believe that respect for your privacy forms part of the ongoing trust we wish to develop with you. 

 

WHO WE ARE AND HOW YOU CAN CONTACT US 

 

We are Indigo Tax Pty Ltd and we are based in Western Australia, Australia. This Privacy Policy applies to the products and/or services we provide on our website [https://indigotax.com.au/] and our social media channels, and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth) and constitutes part of our Website Terms & Conditions.  

This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites and is not governed by this Privacy Policy.  

 

This policy also applies to personal information and business-related information that we collect about you from third parties including information from the Australian Tax Office and ASIC. 

 

You can contact us for privacy-related questions by emailing hello@indigotax.com.au . 

 

If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy will apply to you. 

 

 

OUR RESPONSIBILITIES 

As we are the providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it. 

 

YOUR RESPONSIBILITIES 

Please read this Privacy Policy and our Terms & Conditions. If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy. 

 

 

INFORMATION WE COLLECT FROM YOU 

We collect most information directly from you when you apply for one or more of our products and services or use those products and services. We may collect and hold information from you such as your:  

 

  • Name, personal and business contact details including addresses, phone numbers, and email addresses and gender;  

  • Tax file number (in Australia) and ABN;  

  • Date of birth;  

  • Financial details relating to you personally and any business you own or are involved in;  

  • Transaction and correspondence history with us; 

  • Bank account and credit card details; and  

  • Details required by third parties if you have engaged us to arrange a product on your behalf (for example, a company registration arranged by us) including name, address, date of birth, gender, marital status, occupation, account details, contact details and financial information 

 

WHAT WE DO WITH GOVERNMENT RELATED INDENTIFIERS  

In certain circumstances we may be required to collect government-related identifiers such as your tax file number. We will not use or disclose this information unless we are authorised by law. For example, we collect Tax File Numbers to complete Australian Tax Returns 

 

HOW WE WILL USE YOUR INFORMATION 

We may collect, use and disclose information we collect about you for a number of purposes, including:  

  • To allow us to provide you with our products and services;  

  • To allow us to manage our relationship with you, including communicating with you about benefits, events or products and services that you may be receiving or may be entitled to receive;  

  • To allow us to manage our arrangements with third parties that may be involved in the provision of products or services to you and also to allow these same third parties to manage their arrangements with you;  

  • To allow us to help a third party provide to you or manage a product or service when we are involved in facilitating the provision of that product or service (for example, a company registration facilitated by Us;  

  • To assist in the management of arrangements with third parties where we have outsourced functions to them that are relevant to the provision of our products or services to you;  

  • To assist in our general management and administration including for example; rendering of accounts, risk management, strategic development, systems development, credit management, debt collection, staff training and research;  

  • To deal with any enquiries, complaints or concerns that you may raise with or against us and to manage any legal action that may arise between you and us;  

  • To prevent or investigate any actual or suspected fraud, illegal act or misconduct;  

  • To comply with any relevant laws, regulations, codes of practice or payment system requirements; and  

  • Any other purpose that permitted by law or that you consent to. 

 

CHOOSING NOT TO PROVIDE PERSONAL DATA 

 

We collect your information so that we can perform various functions and activities – especially the provision of the products and services that you request from us. We also collect your information where the law requires us to do so. If you do not provide us with the information we request, we may not be able to provide you with the products and services that you request from us or that may be available to you as a customer. 

 

COLLECTING PUBLICLY AVALIABLE INFORMATION 

 

We may also collect information about you that is publicly available, including information from: 

  • Phone directories and trade directories;  

  • Websites; and  

  • Public registers such the company register; business names register and the personal property securities register in Australia. 

 

COLLECTING INFORMATION FROM THIRD PARTIES 

We may also collect information about you from third parties. For example, we may collect information from:  

  • The ATO; 

  • The Australian Business Register;  

  • ASIC 

 

SECURITY 

We may hold your personal information in many ways, including hard copy or electronic form. We have measures in place to ensure that any information we hold is secure and protected from misuse, loss, fraudulent activity and unauthorised disclosure. 

All information is held in a secure electronic or physical manner. Information methods include electronic databases and customer management databases the require logins and passwords. 

We may store information with electronic third-party data storage providers. Where we do this, we use contractual arrangements to protect that information and restrict the use of it. 

We’ll only keep your information for as long as we require it for the purposes that is was collected for. We’re also required to keep some of your information for certain periods of time under law. When we no longer require your information, we’ll ensure that your information is destroyed or deidentified. 

We take all reasonable steps to protect personal information that we hold from misuse or unauthorised access. 

PAYMENT SECURITY  

All our real-time credit card authorisations are handled by secure third-party gateway providers and these are secured by the highest level of security. The following measures are taken to protect your data: 

  • Payments are fully automated with an immediate response. 

  • Your complete credit card number cannot be viewed by us or any outside party. 

  • All transaction data is encrypted for storage within our third-party gateway suppliers bank-grade data centre, further protecting your credit card data. 

  • Our third-party gateway provider is an authorised third-party processor for all the major Australian banks. 

  • Our third-party gateway provider will at no time touch your funds, all monies are directly transferred from your credit card to the merchant account held by us. 

 THIRD PARTIES WHO ACCESS YOUR DATA 

We share data with third parties in the following circumstances: 

  • Other companies in our group of companies, as necessary to operate our Site 

  • Our suppliers and service providers working for us e.g. payment processors 

  • Our professional and legal advisors 

  • Third parties engaged in fraud prevention and detection 

  • Law enforcement or other government authorities 

  • Share with third parties who enable us to provide our products and services which may include: 

    • payment processors such as Stripe, PayPal, Xero, Shopify who may process your payment for any products and services bought from us; 

    • Social media and analytics such as Facebook, Instagram and Google Adwords for purpose of custom audience generation and the development of targeting criteria; 

    • Seamlss, Annature, Xero, Microsoft, MYOB, Quickbooks and other apps that allow us to complete client work.;

    • Other third parties such as Dubsado, Zoom, Active Campaign, MailChimp for processing and holding Data that enables us to ensure you are kept informed of all course information, logins and marketing material, offers, promotions, newsletters, blogs and video training. 

  • Where we have your consent to do so or otherwise where we are legally permitted to do so. 

We use third-party gateway providers that are widely respected for providing secure and reliable online payment solutions. We have chosen to deal with the best so you can feel safe that your personal information is always kept safe and secure. While we attempt to protect the information in our possession, no security system is perfect, and we cannot promise that information about you will remain secure in all circumstances. 

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for all organisations that handle branded credit cards from major card schemes. PCI DSS is a standard mandated by the card brands like Visa, Mastercard, American Express and Discover and is managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information through our Site and the service providers. 

 

YOUR RIGHTS 

You can exercise your rights at any time by contacting us at hello@indigotax.com.au 

 

ACCESSING INFORMATION WE HOLD ABOUT YOU 

You have the right to view and have a copy of personal information about you that we hold at any time, unless we are permitted under the Privacy Act Amendment (Enhancing Privacy Protection) Act 2021 or the GDPR to refuse access. We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights). We will tell you if we can’t comply with your request and why. We may charge you a reasonable fee for processing your request for access to your information. Identification will also be required to access your personal information. 

 

INACCURATE INFORMATION 

We endeavour to ensure that the personal information we hold about you is accurate and up-to-date. You can contact us to ask us to correct any information we hold about you that you believe is inaccurate. 

HOW DO YOU MAKE A COMPLAINT? 

 If you believe that there has been a breach of privacy or you do not agree with a decision we have made about your access to or correction of personal information, you can make a complaint to us through our Privacy Officer on the details below under the heading “Contact Us” and we will endeavour to resolve it by following our internal complaint resolution process. If your complaint relates to how we handle and access a correction request, then you may take your complaint directly to the Office of the Australian Information Commissioner. You are not required to let us try to fix it first, although we would welcome you giving us the opportunity to try and do so. If your complaint is about other things in relation to your personal information, we will let you know how we will deal with it within 7 days. If we can’t fix things within 30 days or any longer agreed timeframe, we’ll let you know why and how long we think it will take. We will also ask you for an extension of time to fix the matter. If you have any concerns, you may complain to the Office of the Australian Information. 

NEED MORE HELP?  

For further information about privacy issues in Australia and protecting your privacy, you may visit the Office of the Australian Information Commissioner website at http://www.oaic.gov.au/privacy. 

If you still feel your privacy issue hasn't been resolved to your satisfaction, then you can raise your concern with the Office of the Australian Information Commissioner.  

The Office of the Australian Information Commissioner  

Phone: 1300 363 992 Email: enquiries@oaic.gov.au Website: www.oaic.gov.au  

Mail: GPO Box 5218  

Sydney NSW 2001 

Contact us  

We care about your privacy, and we always welcome your feedback. Please contact us if you have any questions or comments about the way we handle your information.  

Email: hello@indigotax.com.au  

Mail: The Privacy Officer  

Indigo Tax Pty Ltd  

PO Box 126  

Kwinana WA 6966 Australia 

 

UPDATES TO OUR PRIVACY POLICY 

Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy, so you know it’s the latest version.